Buying a custom fitted kitchen?

Part 3
Delivery and Installation

Finally! After weeks or months of waiting………..
The big truck loaded with all your fitted kitchen shelves, cupboards, drawers, doors, parts and appliances arrives at your front door. Hopefully that includes at least 2 qualified and experienced craftsmen to assemble it all for you. You will probably have to take an extra day off from work and sacrifice a vacation day to be home when your kitchen is being installed. It might even take more than just one day for it to be completed, so don’t be surprised if everything isn’t operational in just a few hours or after just one day. Don’t think for a minute that you can just go upstairs and sit down at your computer with a cup of coffee and leave the workmen alone to do all the work without any supervision. Unfortunately, that isn’t how it works. You will want to be sure all the parts delivered aren’t damaged and your freshly painted walls aren’t scratched, or worse, while the cupboards and counter top are being assembled. Upon completion of installation you will be asked to inspect the kitchen thoroughly. Please do so with a critical eye! Inspect everything inside and out. Make sure all the appliances function correctly and there are no scrapes or broken off corners on cupboards, doors and drawers. Check to see that they all open and close properly and that nothing has been overlooked or forgotten! If you are one of the lucky customers,………. the kitchen is in perfect condition and functions as it should.

Mistakes, however, can happen. Document and take photographs of everything that is not to your satisfaction. If in fact you do find some faults, it will definitely come in handy when you contact their customer service and make your complaint. Always follow-up any complaint made on the telephone with one in written form and document everything. The more detailed you are, the better! Especially, if there are big problems involved and the situation becomes one for which you must seek legal counsel.

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