First Time in Rome

 

Everyone has their list of places they would like to visit at least once in their lifetime. In my case, Rome has always been at the top of mine. The history, architecture and art have always fascinated me for as long as I can remember, and now I can finally say, “I’ve been there!” Rome’s famous ancient buildings, archeological relics, museums and art definitely surpassed my expectations in spite of the mass of tourists within the city. And, as with all trips abroad, the motto is “learning by doing.” Or is it, “when in Rome do as the Romans do?”

Transportation

We flew into the Fiumicino International Airport and followed the signs to the train Station. We purchased tickets for the Leonardo Express train which is a great alternative when it comes to airport transfers. It takes you directly into the city’s main Termini Station and it is definitely worth the few extra bucks. It also gets you back to the airport during rush hour traffic without the stress of riding the bumpy crowded streets in an expensive taxi or airport shuttle that may not be able to get you to your destination on time. Don’t forget to validate your ticket at one of their validation machines at the station before boarding the train at Termini!

If you’re planning on seeing the sights on your own, then purchase the Roma City Pass. This ticket is valid for unlimited travel within Rome on all public transportation (not the Leonardo Express) for a specified number of days and allows you to visit some tourist sights or museums free of charge and also entitles you to reduced price admission. It also serves as a fast pass and allows you to bypass the very long waiting lines at popular attractions. You must remember, however, to obtain a free fast pass ticket at the admission ticket window since there is no entry without a ticket. It really saved us lots of time! We purchased our tickets at one of the tobacco shops just outside the station. Unfortunately, Rome’s public transportation services went on strike on the last day in the city and we lost one whole day of transportation on our four-day Roma City Pass ticket! We received no compensation or refund in spite of our complaints. The city was in traffic chaos that day and it was a real challenge getting a taxi to Termini so that we could catch the Leonardo Express back to the airport in time to catch our flight. I had read numerous warnings about thieves and pick-pockets in Rome and it was all I could do to keep street vendors and strangers at a distance. Beware of the street vendors at the station and near and around the tourist attractions. They can be extremely pushy and annoying. If it’s raining and you’re not carrying an umbrella then expect to be bombarded by street vendors pushing umbrellas in your face. We ended up buying one just so they’d leave us alone.

There are also at least a hundred automated multilingual ticket machines at Termini station and most of them are occupied at rush hour. It takes a few minutes to understand how they work the first time, but after a few tries it becomes second nature. The mass of people at the main station can also be a bit overwhelming. We decided to take a local bus to our hotel from Termini. The bus dated back to the “Middle Ages” and bumped and chugged along the damaged asphalt streets. The electronic display wasn’t working so we had no idea where we had stopped or when to exit the bus. The driver spoke no English and when we asked him a question, he just shrugged and pointed to the door. Great help! He had “exceptional” driving skills often maneuvering between the lanes, cars and hundreds of scooters, bicycles and pedestrians. He accelerated quickly and braked hard, shaking everyone like ice cubes in a shaker. The people standing in the bus had a difficult time keeping their balance and not flying through the bus or falling onto other passengers. We eventually did get off at the right place, thanks to a friendly Italian woman who spoke a few words of English.   I regretted having stepped on her foot at one of those sudden stops. Oops!

Accommodation

I thought it best to book a hotel outside of the city center and away from the crowds of tourists and heavy traffic. We stayed in a standard double room for four nights at the Hotel Regent which is situated on the outskirts of the city. The subway station was just down the street and just a few underground stops from the Piazza del Popolo. It is listed as a four star hotel based on Italian standards , however, three stars is more realistic. Our room was small with dark wood panelled walls and floors and dark bed covers. I wouldn’t give them brownie points for interior decor but it was clean enough and the hotel staff was friendly and spoke English. They were also very helpful arranging taxi and shuttle transportation for all their hotel guests on the day of the public transportation strike. Breakfast at the hotel was a typical European continental self-serve buffet. The breakfast dining room was in the cellar which meant that the large room had no windows. The biggest disappointment here was the coffee. There were a two automated coffee machines from which you could get a variety of coffee specialties which were made from powdered coffee mix. It wasn’t exactly real Italian coffee and I was really expecting a real Italian cappuccino. We didn’t eat dinner at the hotel because it was rather expensive and after the breakfast experience we really didn’t want to try. The greatest advantage of staying here was that there was a take-out pizzeria right across the street. We chose a variety of pizza slices and took it back to our room for a “pizza pig-out then pass out” dinner. By the time we left, we had eaten enough pizza to last us a few months! I’m still trying to shed the pounds.

In my opinion, if you’re satisfied having a clean bed to sleep in after an exhausting day of walking and sightseeing, then this hotel would be sufficient and affordable. If you require a bit more luxury and quality, then I’d recommend you book at least a five-star hotel where you’d feel more comfortable and hope that it lives up to your expectations.

 

Advertisements

Our New Kitchen, the Final Chapter

2017-28-5--13-27-29Our new kitchen is finally done ……

Unfortunately, ours was not the perfect experience.

Planning the new kitchen went well. The kitchen planner seemed trustworthy and professional. The problems began on the day of installation. One side of our kitchen counter (“L” form) was cut too short. A temporary adjustment made it usable until another was to be delivered six weeks later. The ceramic stove top was installed at a “noticeable” slant and not aligned parallel with the wall. The splash walls could not be mounted until the new counter top was delivered. The kitchen planner didn’t consider the fact that the cupboard door under the sink would slam into the drawers when opened because of the “L” form in the corner. Our new refrigerator door hit the door frame when opened and the inside fridge light died after just one day.

We directed our complaints to the company’s customer service department and the original kitchen planner came out personally to assess the problems which were later put into writing. She promised us that they would do everything possible  to complete the kitchen in a timely manner and to our satisfaction. Apparently, they were not responsible for the defective light inside the new fridge, so three weeks later we got a letter from the appliance manufacturer. An appointment was made to replace the light bulb in two weeks time.

The second counter top was delivered nine weeks later with only a single craftsman to install it. He informed us that he could not do the work alone. Apparently, there was a mix up in route planning. He also assessed the problems mentioned and agreed that in his opinion the kitchen installation was not done professionally.

After waiting another four weeks, another work crew arrived. They insisted that the stove was put in correctly. Apparently, our wall is “crooked.” (?)  They took down the original improvised counter top, only then to discover that the new one that had been sitting in storage all those weeks was also the wrong size. We phoned them and complained to customer service again. Why hadn’t it been inspected upon its arrival at their store, or before it was brought out to be installed? The splash walls were still not mounted, the stove still crooked, the sink only taped into the counter and a third new counter top was ordered.

Then we got a letter nine weeks later that our order had arrived at their store. The same routine again; phone them for an installation date and add another four weeks to get an appointment for the installation crew to come out and do the job. When that was finally done, the other imperfections were still there. By the time the counter was finally put in, the black ceramic coated sink had turned spotted, gray and faded. We were told that the manufacturer had forgotten to apply the required protective finishing coat. So, a new sink was ordered. Of course, all this time the sink hadn’t even been mounted or glued in because the counter had to be replaced. Believe it or not, it had been taped in with packing tape! The glue on the tape stuck to the counter surface and had been exposed to direct sunlight for months. When they removed the tape to install the new sink nine weeks later, the counter top had faded under the taped area. While putting in the counter they had also broken the cabinet lighting above the wash basin. So another complaint was made and we waited another eight weeks before that was taken care of. At this point we were convinced that we were either cursed or this new kitchen was just not meant to be.

We insisted someone from installation management personally look at our kitchen. The manager came and inspected the kitchen. He wrote a report which we signed off. Weeks later we got a letter stating that they would not reinstall the stove and would not replace the counter on the other side which had faded stripes from being taped for so long. According to their statement, they could not see any damage or faded stripes on the photos they had taken and insisted that the kitchen stove and everything else had been professionally installed. Huh? As for the cupboard doors slamming into the other doors? We had to find a solution to this ourselves.

In our opinion, this kitchen company’s customer service and management did not provide satisfactory service. They were disorganised and lacked the qualified professionals required for fitted kitchen installation. We were definitely NOT satisfied with the quality of their service. Our new kitchen was to have been installed and completed in June 2016. It took ten more installation appointments, numerous complaints and reorders in over a period of almost one year to be completed. Our new kitchen was finally finished in May 2017.

What did we learn from this experience? When purchasing such an expensive product that you haven’t seen in finished form yet…..

  • Don’t finance it even if at 0% ! At least then you can refuse payment until the job is done right.
  • Be sure you have insurance for legal action if necessary. As an average consumer,  fighting something like this alone can be tedious, expensive and exhausting.

We had also been promised a substantial gift certificate as compensation for our inconvenience, but never received one.

Are we completely satisfied now? Well, let’s just say we have learned to ignore the little imperfections that are still there and are glad the drama is over and done with.

We sincerely hope you have better luck with your new kitchen.

 

 

 

 

 

 

Buying a new custom fitted kitchen?

Part 2 –
Out with the old 

Before your new kitchen can be installed you’ll need to figure out what to do with the old one. Of course, if your old kitchen is in really bad shape then I recommend the dumpster. On the other hand, if it’s still in good condition and can be dissembled without further damage then try reselling it. You would be surprised how much money you can get for a good used kitchen with functioning electric appliances. Place an ad in Ebay, the internet or even the local newspaper. If you can’t find a buyer, then surely a donation to the needy would be greatly appreciated. Be sure to set a fair price and insist on having the new buyers come and see your used kitchen in person. Insist on having them dissemble it themselves under your supervision. Your kitchen consists of hundreds of pieces so what better way for the new owners to learn how to reassemble it, right? It not only saves you from doing it yourself, it also relieves you of any fault for damages incurred at time of disassembly. Plan the date for the sale and removal wisely.  Be sure you leave enough time for all the necessary renovations before the new kitchen arrives. If you are doing the work on your own, leave a few extra days to be on the safe side. Efficiently organize appointments with painters and craftsmen. Be sure they are aware of the date their work must be finished and make sure they are finished on time!

Want a new custom fitted kitchen?

Be prepared for a rollercoaster ride.

If you’ve been living in your home for over 20 years, it’s inevitable that it will start showing signs of wear and tear. Since you spend a majority of your time in the kitchen, it’s definitely the room that deserves the most attention. You’ve probably already renovated every room in the house numerous times and have left the kitchen for last. Why ? Well, not because it couldn’t be done, but probably because a new kitchen involves a lot of planning, time, money and energy.

Part 1 –
The Planning and design

Planning a new fitted kitchen can actually be lots of fun, especially if you’re the kind of person that is creative and generally enjoys designing and remodeling. But make sure you have lots of time and patience. There are hundreds of custom kitchen sales galleries and stores in your immediate area, however, finding the right one won’t be easy. Make sure you ask friends, family and acquaintances for recommendations based on their personal experiences with kitchen designers, their in-house installation specialists, professional craftsmen and customer service. Know what you must have and what you don’t need! Take inventory of your kitchen ware and supplies so that you know how much storage space you’ll require. Research color schemes and suitable materials for the kitchen cabinets and counters. Go online and look at different kitchen wall colors and designs too. When viewing actual models of kitchens on site, make sure you open all the drawers and cabinets and take a closer look at how well the kitchens are assembled. Assess the quality of the product and material. If you can’t afford a custom crafted kitchen made of pure hardwood, be very critical of the quality of pressed wood countertops and cupboard materials. Inspect everything! Take your kitchen measurements or blue-prints and go to at least 3 to 5 kitchen studios for extensive planning and estimates. You’ll be surprised at how different their ideas and prices can be. Where one kitchen designer might spend hours with you planning something great, another may not invest as much time or effort into the process. I had one kitchen planner ask me for pictures of my old kitchen and without much effort on his part, he told me that was the best option – he then drew up (literally, by hand) a plan for a new kitchen that looked just like my old one! Another fitted kitchen designer worked with me for over a week creating numerous kitchen designs suitable for our home using modern technology! And yes, for no extra charge.

To be continued…..

Goodbye Dolls and Trains

100_2087We all have these wonderful memories of our children at Christmas when they’re sitting under the Christmas tree opening their presents. The kids would tear off the beautiful wrapping paper and then they’d pass the boxes on to me to do the rest.  I couldn’t get the toys out of the original packaging fast enough!  This was no easy task, since I believe that toys are purposely packaged extremely well to make our lives more stressful on Christmas Day. Remember the dolls with their buggies and cool outfits? Or if you have boys, remember the cars and train sets?

What I didn’t know then was that one day the toys would be gone.

As my children got older they simply lost interest in their toys. They sat untouched, collecting dust in the cupboards and on the shelves.  My girls sprouted into their teen years and the dolls were forgotten. Instead, their interests changed to CDs, DVDs, mobile phones, gaming consoles, makeup, clothes and …… boys. Now that’s a scary thought, especially when you picture them running around the house in their little princess costumes at the age of four!

I guess as a parent, this must be the first stage in preparation of our children eventually leaving the nest. But what about all those beautiful and expensive toys and dolls sitting on the shelves?  Two options.  Box them and hide them away in the attic for almost forever or give them to children that would appreciate them NOW. I decided on the latter.

Today, a young family came to pick up the toys.  They searched through the boxes with eager looks of anticipation and wonder on their faces. They gave me looks of appreciation and embarrasement. I helped them load all the boxes of toys into their car and then sadly watched as they drove away.

I was glad, of course, that the toys would be cherished but never imagined I would be so sad to see them go. Our babies are no longer babies anymore.

They’re growing up.